Privacy Statement

1. This Privacy Policy

1.1 TLA Finance Limited (“TLA Finance”, “we”, “us”) operates this website and is responsible for the personal information you provide through its enquiry forms. References below to the Financial Adviser or “FA” mean TLA Finance Limited. This notice explains how information is used on this website. For privacy questions, contact info@tlafinance.com or call 01494 325 625.

1.2 Because of the financial nature of the FA’s business, FA’s products and services are not designed to appeal to or to be sold to persons under the age of 18. Therefore, FA does not knowingly attempt to solicit or receive any information from children.

2. What information the FA collects and what does the FA do with it

2.1 Our callback form asks for your name, telephone number, email address, the service you are interested in, and your preferred contact time and method. We use these details to respond to your enquiry. Please do not send medical records, identity documents, bank statements or other sensitive documents through this initial enquiry form.

2.2 We use your enquiry details to contact you about the service you have requested. Sending an enquiry does not by itself amount to consent to unrelated marketing. Where consent is required for marketing, it must be requested separately.

2.3 You can object to direct marketing at any time by contacting us using the details above. This does not prevent necessary contact about an enquiry, application or service you have requested.

2.4 Health information is special category personal data under the UK General Data Protection Regulation (UK GDPR). If health information is needed for a protection or insurance enquiry, we must explain why it is needed, who will receive it, and the applicable lawful basis and special category condition before collecting it. Where we rely on explicit consent, we will ask for that consent separately. Please do not include health information in this website’s initial callback form.

2.5 The FA or third parties hosting servers on the FA’s behalf may also monitor traffic patterns and usage of the Web Site to help it to improve the Web Site design and lay out.

2.6 Please note that the FA is not responsible for what any third party content provider or other third party offering goods and services via web sites linked to this Web Site may propose to do with information about you. So please ensure you read their terms and conditions carefully.

3. Sharing of Information with Third Parties

3.1 The FA will not disclose your personal information to third parties other than as described in this clause (unless it is legally required to do so). The FA may need to pass your information to third parties who help the FA to maintain, administer or develop the Web Site but, if so, that information is only given to those third parties for that limited purpose. In addition, the FA may provide aggregate statistics about its customers, sales, traffic patterns and related Web Site information to reputable third-parties, but these statistics will include no personally identifying information.

3.2 The FA reserves the right to access and disclose personal data or information to comply with applicable laws and lawful government requests, to operate its systems properly, or to protect itself or its users.

4. Your Consent

4.1 Visiting this website does not, by itself, provide consent to processing your personal information. Where processing relies on consent, you must be given a separate, informed choice and may withdraw consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

4.2 Transfers of personal information outside the UK must comply with applicable UK data protection requirements. Merely using this website does not provide permission for an international transfer. Please contact us if you need information about the arrangements applying to your enquiry.

5. Your information rights

Depending on the circumstances, you may have rights to access your personal information, correct inaccuracies, request erasure or restriction, receive certain information in a portable form, and object to processing. Where we rely on consent, you may withdraw it. These rights are subject to applicable conditions and exceptions. Contact info@tlafinance.com to make a request. You can also raise a concern with the Information Commissioner’s Office (ICO).

6. FA’s Responsibilities – How does the FA protect user information?

The UK GDPR and the Data Protection Act 2018, as amended, require appropriate technical and organisational measures to protect personal information. This website uses HTTPS to encrypt information in transit. No website or email service can guarantee absolute security; please use the contact details above to arrange an appropriate way to provide sensitive documents.

7. What are ‘Cookies’ and how does the FA use them?

7.1 Cookies and similar technologies store or access information on your device. Necessary cookies support website functions and remember your choices. A cookie does not, by itself, guarantee a secure connection.

7.2 The website uses WPConsent to manage cookie preferences and Google Analytics to measure website use. Analytics can involve online identifiers and information about pages and interactions; it is not accurate to describe all such information as anonymous. Use the cookie preferences button to accept, reject or change your choices for optional cookies.

7.3 Google Maps is an optional third-party feature. The map is held behind the cookie choice for that service; our address and contact details remain available without loading it. Google provides information about its processing in its privacy policy. You can reopen your choices using the cookie preferences button.

8. Changes to Privacy Policy

The FA reserves the right to add to or change the terms of this Privacy Policy in its sole discretion, without prior notice to you. If the FA changes this Privacy Policy, the FA will post the new Privacy Policy on the Web Site, and it will become effective from the time of posting to the Web Site. Please visit this Privacy Policy on a regular basis to make sure you have read the latest version and you understand what the FA does with your information. Wherever possible, the FA will give you notice of any changes prior to their implementation.

9. General

This Web Site contains links to other web sites. Please be aware that the FA cannot be held responsible for the privacy policies of such other sites. The FA encourages its users to be aware when they leave the Web Site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web Site.

10. Feedback

If you have any queries or problems with regard to this Privacy Policy or the uses to which the FA puts your information, please contact the FA via the link shown below. Contact us if you have a question about our terms or policy.